Refund & Returns

Artwork return policy of the CANI Virtual Gallery.

Our return and refund policy is valid for 3 days. If 3 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return, the artwork must be in its original condition as received and in its original packaging. Postal and administrative fees will be deducted from the refund amount. A receipt or proof of purchase is required.

Refunds

Once your returned artwork is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund. If approved, the amount will be credited to your original method of payment within a few business days.

Exchanges

Exchanges are only processed if the artwork is defective or damaged. To exchange for the same piece (if available), send a request by email to the gallery.

Shipping costs

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.